Exchanges and Returns

RETURNS SERVICE

Brandfarm attaches great importance to sustainability and pursues an active policy to prevent returns as much as possible. You as a customer can also contribute to this. Are you unsure which size you want to order? Check the size chart for the items. Then order 1 size of an item. If you want to order multiple pairs, no problem of course, but be aware of this. In this way we prevent returns together, which is better for people and the environment.

It is still possible that ordered items are not as expected.

Brandfarm has a cooling-off period of 30 days. You can return all items to us within 30 days of receipt, under certain conditions. A small compensation is requested for this, as we want to make you as a consumer aware of the increase in the number of orders that are returned, and the rising costs that result from this.

Shoes from the sample sale / Bargain Corner (including B-choice items) cannot be returned.

We at Brandfarm strive for a sustainable world. We are also committed to reducing the number of returns. In addition, we will use part of the return costs received for CO2 compensation.

Every year Brandfarm will donate an amount to the Treesforall foundation. This foundation plants trees in the Netherlands and abroad for a better climate.

CONDITIONS

Returns must meet a number of conditions:

• Returns must always be registered via the Brandfarm returns portal .
• Items are unworn and undamaged.
• We recommend trying on the shoes on a soft surface, such as a rug or carpet. The product must be returned without any traces of use, in its original condition and packaging.
• Original tags and labels are still intact and attached to the items.
• When returning the items, always include the returns form. If there is no return form available, the return may not be processed.
• Returns must be sent well packaged. Brandfarm BV / is not liable for items that are damaged or lost during the shipping process due to the negligence of the sender. Using the returns service does not affect this liability.
• Check the shoes upon arrival and report any shortcomings within two days.
• For products purchased with a sale discount (including Sample Sale / Bargain Corner and B-choice items) of 30-70%, minor consequences may be visible as a result of trying on and/or a previous return order. Unfortunately, despite the necessary efforts in return processing, such consequences cannot always be prevented. These products are therefore not eligible for any form of compensation or free right of return. It is of course possible to use the right of withdrawal, subject to the return conditions as described in this paragraph.
• Shoes from the sample sale / Bargain Corner and B-choice items cannot be returned.
• Please note: return orders that do not meet our return conditions may be refused. In that case, the items will not be returned to the consumer at BrandFarm BV's expense.

Unfortunately, we see an increasing trend in the number of returns. We also have to deal with rising costs of transport and processing returns. As a result, we are forced to ask for a contribution to the return costs from now on.

This contribution will be requested when registering the return via the Brandfarm returns portal . The return label must also be created in this portal.

The following return costs apply:

Return from the Netherlands	4.95 euros
Return from Belgium	4.95 euros
Return from Germany	7.95 euros
Return from Austria	10.50 euros
Return from Luxembourg	15.95 euros
Return from Spain	15.95 euros

EXCHANGE

Unfortunately, it is not possible to exchange it for another product. To receive the desired item, you can place a new order and return the other product to us.

METHOD OF RETURNS

1. Complete the returns form and add it to your return package. You received the returns form with your package. Have you not received a return form? Download the return form via this link .
2. Register your return on the Brandfarm returns portal . (through this link ). For this you need the order number (reference) and the email address with which the order was placed. The order number (reference) is on the supplied return form and has also been communicated by email.
3. After you have registered the return, you can download the return label. You will also automatically receive an email with the shipping label.
4. Print* the shipping label and carefully attach it to your package. For packaging tips see this link . Note: Make sure that the old shipping label is removed before attaching the return label to the shipping box. This prevents possible problems when processing the return shipment at DHL.
5. Deliver your return shipment in the Netherlands to the nearest DHL service point and in Belgium to a Bpost delivery point. Click here to find a DHL ServicePoint in your area and here to find a Bpost drop-off point.
6. Of course, you are not obliged to use DHL's returns service. If desired, a different carrier can be used. The costs are then for your own account.
7. Once the return has been processed, you will receive an email confirming that your return order has been sent.

*Don't have a printer at home? Then make sure you print the shipping label in a place where you have access to a printer. Can't print the shipping label? Then you can opt for a QR code in the Netherlands, which you can have scanned at a DHL service point. They will then print a label for you. Just make sure that the old shipping label is removed. This prevents possible problems when processing the return shipment at DHL.

METHOD OF RETURNS FROM OTHER COUNTRIES

1. Download our returns form via this link . Complete the returns form and add it to your return package. Without a return form, the return may not be processed.
2. Register your return on the Brandfarm returns portal . (through this link ). For this you need the order number (reference) and the email address with which the order was placed. The order number (reference) is on the supplied return form and has also been communicated by email.
3. After you have registered the return, you can download an address label, which can be stuck on the shipping box. You must provide your own shipping label.
4. As soon as the return has been processed by us, you will receive the purchase amount refunded to your account.

Return address :

Brandfarm
Zuidhollandsedijk 181
5171 TM
Kaatsheuvel

PROCESSING AND REFUND

After returning your package, you will receive the amount you paid back into your account as soon as possible (within 14 days at the latest). If you have not received a refund after 14 days, please contact us at info@brandfarmcompany.com. Please note: returns without a completed returns form may not be processed as the customer / order details are then unknown.