Go to this page to create a Brandfarm Account
and easily create an account.

Go to this page and enter your username and password.

Have you forgotten your password? Then click on 'Forgot your password?' and enter your email address. You will then receive an email with instructions to create a new password.

1. Always insight into your purchases

2. You can participate in all kinds of campaigns

3. Be the first to know about our latest collections and when new stock has arrived.

4. First access to the sale.

If you have used a discount code for an order and you return part of the order, part of the discount amount (in proportion to the gross turnover) will be deducted from the gross sales price, which will be refunded to you.

You can add or change addresses in your account at any time. You can also set your default delivery address. If you enter only one address, it will automatically be set as both a billing address and a shipping address.

When placing your order you always have the option to change your address. This gives you the freedom to have your order delivered to your home one time and to the office the next. Always check your address details carefully, so that your order is delivered to the correct address.

The Netherlands:

Monday to Friday:
Ordered before 4:00 PM, shipped the same day. This only applies on working days and if the items are in stock in our central warehouse. Delivery can then take 1 to 2 working days.

Saturday and Sunday:
Do you order on Saturday or Sunday? Then your order will be shipped on Tuesday at the latest. Delivery can then take 1 to 2 working days.

Once your order has been shipped, you will receive a confirmation with a DHL Track & Trace code. This allows you to track the shipment yourself.

We also have pre-order items. The delivery date deviates from the standard delivery date. To be sure, check the desired item. The indicated delivery date is leading.

Black Friday / sale:
Due to enormous crowds during Black Friday and our sale periods, we cannot always guarantee a delivery time of 1 to 2 working days.

Belgium:

Monday to Friday:
Ordered before 4:00 PM, shipped the same day. This only applies on working days and if the items are in stock in our central warehouse. Delivery can then take 2 to 3 working days.

Saturday and Sunday:
Do you order on Saturday or Sunday? Then your order will be shipped on Tuesday at the latest. Delivery can then take 2 to 3 working days.


Once your order has been shipped, you will receive a confirmation with a DHL Track & Trace code. This allows you to track the shipment yourself.


We have pre-order items, but the delivery date differs from standard delivery. To be sure, check the desired item. The indicated delivery date is leading.

Black Friday / sale:
Due to enormous crowds during Black Friday and our sale periods, we cannot always guarantee a delivery time of 2 to 3 working days.

After you have found an item that suits your taste and you have chosen the size, you can place the desired item in your shopping cart by clicking on 'add to cart' . You can then continue shopping or go directly to your shopping cart.

In the shopping cart

Here you will find an overview of all the items you have placed in your shopping cart. You can also have an estimate of your shipping costs made here.

Is everything correct? Click on ' check out' to complete your order. You can then change your address. NB! The items in your shopping cart are not reserved for you.

How to proceed after the order?

Shortly after your order you will receive a confirmation email from us with your order number. We also send an email when your shipment leaves our warehouse. In this email you will receive a tracking code so that you can track your package en route. NB! Sometimes our emails end up in the spam folder. Always check this as well.

You can easily view this in your personal account. Your order history is here.

It may happen that a certain size or item is not in stock. This is of course very annoying and you would like to know when it will be back in stock.

You can always send us a message via the live chat about any subsequent delivery of a product.

Unfortunately, not all items and/or all sizes are restocked.

Unfortunately, it is not possible to reserve items for a specific time. Products on the website remain available to everyone, even if you have added them to the shopping cart. It can therefore happen that an item disappears from your shopping cart while shopping, because someone else has just purchased it at that moment. If you want to be sure of your purchase, we advise you to order the item immediately.

It may take a while before you receive the confirmation in your email. It may also be that it is blocked by your email's spam filter. So always check the spam box. If your order confirmation is not included here, please contact our customer service via: info@brandfarmcompany.com or via our live chat. We are happy to help you.

Unfortunately, once you have placed an order you cannot cancel it. This can only be done via our customer service: info@brandfarmcompany.com Please note! However, this can only be done within 1 hour. After 1 hour from the time of purchase, the package has been processed and cannot be canceled.

At Brandfarm Shoes you can pay via iDEAL internet banking, credit card or Paypal. With iDEAL you can pay for your purchase online safely, easily and reliably.

It is also possible to pay with a credit card. Brandfarm accepts VISA and Mastercard. These payments are made securely Stripe / Shopify Payments.

Tango Shoes recently also accepts Bancontact (former Mister Cash). This is a Belgian payment method with which you can pay for your purchase online safely and reliably.

You can enter a discount code in the last step of the ordering process. Please note that each discount code has specific conditions that the order must meet before the discount will be applied to the order. These conditions are stated with the discount code.

Once the discount has been processed, the discount amount will be deducted from the total price. The discount amount is also shown separately.

Do you want to remove the discount code? Then click on the cross behind the discount code.

For orders over €79, your order will be shipped free of charge (within the Netherlands, Belgium & Germany). For orders under €79, we charge €4.95 shipping costs within the Netherlands, and €6.95 within Belgium & Germany.

The shipping costs for other countries:

France: €8.95

Luxembourg, Spain, Italy and Denmark: €9.95

Your order will be delivered to your home by DHL or, if you are not at home, to a DHL Service Point. Once the shipment has been shipped, you will receive a track & trace code from us with which you can track your package.

The Netherlands:

Monday to Friday:
Ordered before 4:00 PM, shipped the same day. This only applies on working days and if the items are in stock in our central warehouse. Delivery can then take 1 to 2 working days.

Saturday and Sunday:
Do you order on Saturday or Sunday? Then your order will be shipped on Tuesday at the latest. Delivery can then take 1 to 2 working days.

Once your order has been shipped, you will receive a confirmation with a DHL Track & Trace code. This allows you to track the shipment yourself.

We also have pre-order items. The delivery date deviates from the standard delivery time. Check the desired item to be sure. The indicated delivery date is leading.

Belgium:

Monday to Friday:
Ordered before 4:00 PM, shipped the same day. This only applies on working days and if the items are in stock in our central warehouse. Delivery can then take 2 to 3 working days.

Saturday and Sunday:
Do you order on Saturday or Sunday? Then your order will be shipped on Tuesday at the latest. Delivery can then take 2 to 3 working days.

Once your order has been shipped, you will receive a confirmation with a DHL Track & Trace code. This allows you to track the shipment yourself.

We have pre-order items, but the delivery date differs from standard delivery. To be sure, check the desired item. The indicated delivery date is leading.

When your order is shipped from our logistics center, you will receive a shipping confirmation from us by e-mail with a DHL Track & Trace code, with which you can track the shipment.

If you have not received the confirmation email, it may be blocked by the spam filter of your email program. So always check the spam box. If you cannot find an answer, please contact our live chat. We are happy to help you.

The DHL delivery person delivers the order to the delivery address. If you are not present during the first delivery attempt, you will receive a notification. This can be done by means of a note in the letterbox, via the Track & Trace link or by email.

DHL will then let you know where your order is with one of the following 3 options:

1. They come back the next day

2. The order is with the neighbors

3. Or the order is at a collection point.

In the event that you have ordered one or more items, but have not received these items, it is best to contact our customer service via info@brandfarmcompany.com or the live chat, we will be happy to help you.

This is of course very annoying and not the intention. We try to prevent this with a quality check prior to shipment. If an item is accidentally delivered damaged, there is a color difference or another defect, we request that you contact our customer service immediately, no later than within 7 days of receipt of the delivery. send email to: info@brandfarmcompany.com

Notifications of a damaged product upon delivery
and/or color differences that arrive at the 7 days after delivery
customer service or reports of a damaged product upon delivery and/or
color differences where there is visible usage damage to the product will not be processed.

Brandfarm BV attaches great importance to sustainability and pursues an active policy to prevent returns as much as possible. You as a customer can also contribute to this. Are you unsure which size you want to order? Check the size chart for the items. Then order 1 size of an item. If you want to order multiple pairs, no problem of course, but be aware of this. In this way we prevent returns together, which is better for people and the environment.

Brandfarm BV has a cooling-off period of 30 days. You can return all items to us within 30 days of receipt, under certain conditions. A small compensation is requested for this, as we want to make you as a consumer aware of the increase in the number of orders that are returned, and the rising costs that result from this.

We at Brandfarm strive for a sustainable world. We are also committed to reducing the number of returns. In addition, we will
will use part of the return costs received for CO2 compensation.

Every year Brandfarm Shoes will donate an amount to the Treesforall foundation. This foundation plants trees in the Netherlands and abroad for a better climate.

CONDITIONS

Returns must meet a number of conditions:

- Returns must always be registered via the Brandfarm returns portal or one of the brands (Tango Shoes / Yellow Cab)

- Items are unworn and undamaged.

- We recommend trying on the shoes on a soft surface, such as a rug or carpet. The product must be returned without any traces of use, in its original condition and packaging.

- Original tags and labels are still intact and attached to the items.

- When returning the items, always include the returns form. Without the returns form, the return may not be processed. Please contact customer service at info@brandfarmcomapny.com.

- We cannot accept returns of worn and/or damaged items.

- Check the shoes upon arrival and report any shortcomings within two days.

- For products purchased with a sale discount of 50-70% (incl. Sample Sale - Bargain Corner and B-choice items), minor consequences may be visible as a result of trying on and/or an earlier return order. Unfortunately, despite the necessary efforts in return processing, such consequences cannot always be prevented. These products are therefore not eligible for any form of compensation or free right of return. It is of course possible to use the right of withdrawal, subject to the return conditions as described in this paragraph.

- Returns must be sent well packaged. Brandfarm BV is not liable for items that are damaged or lost during the shipping process due to the negligence of the sender. Using the returns service does not affect this liability.

- Please note: return orders that do not meet our return conditions may be refused. In that case, the items will not be returned to the consumer at BrandFarm BV's expense.

Unfortunately, we see an increasing trend in the number of returns. Thereby
we also have to deal with rising costs of transport and processing returns. As a result, we are forced to ask for a contribution to the return costs from now on.

This contribution will be requested when registering the return via the Brandfarm / Tango Shoes or Yellow Cab returns portal . The return label must also be created in this portal.

The following return costs apply:

Return from the Netherlands: 4.95 euros

Return from Belgium: 4.95 euros

Return from Germany: 7.95 euros

Return from Austria: 10.50 euros

Return from Luxembourg: 15.95 euros

Return from Spain: 15.95 euros

METHOD OF RETURNS

1. Complete the returns form and add it to your return package. You received the returns form with your package. Have you not received a return form? Download the return form via this link . Please note: without a returns form, the return may not be processed. If you have forgotten to send the returns form, please contact customer service at info@brandfarmcompany.com.

2. Register your return on Brandfarm's returns portal (via this link ). For this you need the order number (reference) and the email address with which the order was placed. The order number (reference) is on the supplied return form and has also been communicated by email.

3. After you have registered the return, you can download the return label. You will also automatically receive an email with the shipping label.

4. Print* the shipping label and carefully attach it to your package. For packaging tips see this link . Note: Make sure that the old shipping label is removed before attaching the return label to the shipping box. This prevents possible problems when processing the return shipment at DHL.

5. Drop off your return in the Netherlands at the nearest DHL service point and in Belgium at a Bpost drop-off point. Click here to find a DHL ServicePoint near you and here to find a Bpost drop-off point.

6. Of course, you are not obliged to use DHL's returns service. If desired, a different carrier can be used. The costs are then for your own account.

7. Once the return has been received at our warehouse and has been processed, you will receive an email and the refund will be credited to your account within 3-5 business days of receiving this message.

*Don't have a printer at home? Then make sure you print the shipping label in a place where you have access to a printer. Can't print the shipping label? Then you can opt for a QR code in the Netherlands, which you can have scanned at a DHL service point. They will then print the shipping label for you. Note: Make sure that the old shipping label is removed before attaching the return label to the shipping box. This prevents possible problems when processing the return shipment at DHL.

METHOD OF RETURNS FROM OTHER COUNTRIES

- Download our returns form via this link. Complete the returns form and add it to your return package.

- Register your return on the Brandfarm returns portal (via this link ). For this you need the order number (reference) and the email address with which the order was placed. The order number (reference) is on the supplied return form and has also been communicated by email.

- After you have registered the return, you can download an address label, which can be stuck on the shipping box. You must provide your own shipping label.

Return address:
Brandfarm BV
Zuidhollandsedijk 181
5171 TM
Kaatsheuvel

As soon as the return has been processed by us, you will receive the purchase amount refunded to your account.

PROCESSING AND REFUND

After returning your package, you will receive the amount you paid back into your account as soon as possible (within 14 working days at the latest). If you have not received a refund after 14 days, please contact us at info@brandfarmcompany.com

Unfortunately, it is not possible to exchange it for another item. To receive the desired item, you can place a new order and return the other one to us.

This is of course very annoying and certainly not the intention. If this does occur, you can send an email to our customer service: info@brandfarmcompany.com . They will help you with a suitable solution.

In the event that you have ordered one or more items, but have not received these items, it is best to contact our customer service at info@brandfarmcompany.com and we will be happy to help you.

You can download the return form here . Please note: if a return form is not included, the return shipment may not be processed. Please contact customer service at info@brandfarmcompany.com.

You must also register a return via the Brandfarm returns portal .

You have a 30-day cooling-off period from receipt of the package. If for a special reason you cannot return the package within 30 days. Please contact our customer service at: info@brandfarmcompany.com . We are happy to help you.

After returning your package, you will receive the amount you paid back into your account as soon as possible (within 14 days at the latest). If you have not received a refund after 14 days, please contact us at info@brandfarmcompany.com

No, Sample shoes and/or Koopjeshoek products and/or B-choice items (products starting with an S-) cannot be returned
are given the very attractive low sales price, but also the increasing
costs and environmental impact, even if the products contain minor imperfections. So be aware of your purchase!